Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at katie@agropelt.com. Please note that returns will need to be sent to the following address: AgroPelt, 1312 17th st. #249, Denver CO, 80202. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at katie@agropelt.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Items marked as final sale

  • Items purchased during limited releases or special promotions (if stated at purchase)

 

Early Purchase Items 

Some AgroPelt products may be offered for early purchase prior to inventory availability. By purchasing these items:

  • You are reserving inventory for a future shipment

  • Your order will be fulfilled once the product becomes available

You may request a full refund at any time prior to shipment.Once the item has shipped, standard return policies apply.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at katie@agropelt.com.